POLICIES

Proof of current vaccinations including DHPP, rabies (every year or three years depending on the vaccinations your veterinarian administers) and an annual bordetella are required for all boarding, daycare and grooming services.
Dogs that are Heartworm positive or undergoing Heartworm treatment are not permitted for any services. Once the treatment for Heartworms is complete, veterinary recommendation is to wait 6 months before testing for Heartworms to avoid a false positive.
North Star Animal Center is a flea-free environment. If a dog has fleas or other external parasites, the dog will be bathed/treated (Capstar) at the owner's expense.

Properly leashed
Food: preferred individually bagged per serving, per day, per dog to prevent over/under feeding. Raw diets NOT accepted.
Treats, if desired.
Medication if needed: please have dosage, frequency and medication name clearly visible on ORIGINAL packaging.
Toys, if desired. Please limit to two toys.
Bedding/blankets: please bring one bed and/or one blanket from home.

Properly leashed
Food, if feeding is desired. Preferred individually bagged per serving, per dog to prevent over/under feeding. Raw diets NOT accepted.
Medication if needed: please have dosage, frequency and medication name clearly visible on ORIGINAL packaging.

Check-in and check out times are Monday through Friday 7:30 AM - 7:30 PM and Saturday/Sunday from 8 AM - 7:30 PM. Boarded pets should be picked up by 11 AM on check out day. If later pickup (on check-out day) is needed, a $25 fee will be applied.

We close at 6 pm on Thanksgiving Eve, Christmas Eve, New Year's Eve.
Our front desk is closed on Thanksgiving Day, Christmas Day and New Year's Day.
The day after Thanksgiving, Christmas and New Year's we are open from 12-6 PM.
During Thanksgiving, Christmas and New Year's, we require a 48-hour notification of cancellation to avoid a one night's stay charge.